Contact us

We read everything and answer most of it. Corrections come first — if a price, a policy or a fact on this site is wrong, telling us is a favour and we treat it as one.

Where to write

• Editorial, corrections, general questions: [email protected] — also the address for copyright complaints and other legal notices.
• Partnerships and press: [email protected]
• Privacy and data requests: [email protected] — see the privacy policy for what we hold and what you can ask for.

E-mail is the whole list. ReviewKong is a small distributed editorial team with no switchboard and no shopfront, so there is no phone number to publish and we would rather say that than print one nobody answers. If you need a postal address for a formal or legal notice, ask at the editorial address and we will provide it.

Sending a correction that gets acted on

Four lines are usually enough, and they save us a round trip:

• The page — a link, or the title.
• The sentence or figure that is wrong.
• What it should say instead.
• Where that comes from, if you have it — the vendor’s own pricing page or terms is ideal, and a screenshot with a date is better than nothing when a promotional price has already moved.

When we make a change of substance, we update the review date on the page rather than editing it silently. If we disagree with a correction, we will tell you why instead of ignoring the mail.

What we cannot help with

The most common mail we receive is meant for somebody else, so: ReviewKong is a publication, not a shop, a travel agent, an insurer or a hosting company. We have no access to your order, your booking, your policy or your account with any brand on this site. That means we cannot track a delivery, process a refund, rebook a flight, make a claim, cancel a subscription or reset a password.

If you have a problem with a purchase, the company you bought from is the only party that can fix it, and its own support channel is the fastest route to a resolution. We will point you at the right one if you ask — that much we can do — but we cannot act on your behalf. If a brand we recommend is handling a problem badly and there is a pattern to it, that is genuinely useful to us as editorial: send the details to the editorial address and it will be read as feedback on the recommendation.

If you represent a brand we cover

You are welcome to send corrections, updated pricing, a product briefing or a note that a policy has changed, and we will look at all of it. Factual corrections from a brand are treated exactly like factual corrections from a reader: checked against the source, then made.

What we will not do is sell a position in a ranking, remove a documented drawback because it is unflattering, publish copy written by you as editorial, or add a paid link to an existing article. An affiliate relationship does not change any of that, and neither does the size of the budget attached to the request. The reasoning is set out in full on the affiliate disclosure page.

Response times

• Corrections: looked at within a working day or two, because a wrong figure on a live page is a bug.
• General editorial mail: two to five working days.
• Privacy and data requests: within 30 days, as the applicable data protection rules require, and usually much sooner.
• Partnership enquiries: when we get to them. We are not quick about these and we would rather set the expectation than apologise for it later.