Flights, hotels & experiences · review
Mytrip
Mytrip is a flight-booking agency owned by Etraveli Group, the same Swedish company behind Gotogate — and the family resemblance matters, because reviewers report similar complaints across both storefronts. Fares can undercut booking direct with the airline. The trade-off is a per-passenger service fee on any change or cancellation, and a Trustpilot record that rates only "Average" on a high review volume.
Last reviewed 24 August 2026 · scored 3.5/5 by our editors
- Parent company
- Etraveli Group (Sweden)
- Group founded
- 2007, Seat24/SRG merger
- Sister brands
- Gotogate, Flightnetwork
- Change/cancel fee
- Per passenger, on top of airline
About Mytrip
Mytrip is a consumer storefront of Etraveli Group, a Stockholm-headquartered travel technology company formed in 2007 when Seat24, a Swedish flight-booking site, merged with the travel agency SRG. Etraveli also owns Gotogate and Flightnetwork as sister brands, sharing the same back-end booking infrastructure while operating under separate names, pricing and, in practice, separate — though comparably mixed — reputations across independent review sites, app stores and regional Trustpilot domains worldwide.
As an online travel agent rather than an airline, Mytrip's core function is comparing and reselling fares across many carriers from one checkout. That gives it route flexibility a single airline's own site cannot match, particularly for itineraries that combine two or more airlines on one ticket across separate alliances. It does not, however, give Mytrip control over the airline's own fare rules once a ticket is issued, and that distinction matters most after a booking.
Mytrip charges a per-passenger service fee to handle communication with the airline on any post-booking change or cancellation, on top of whatever the airline itself charges under its own fare rules. A Flexible Ticket add-on, bought at the time of booking, waives Mytrip's own administrative fees on later changes — it does not waive the airline's fare-rule charges, which stay outside Mytrip's control either way, whatever add-on was purchased upfront.
How the pricing works
Standard fare
Airline fare plus Mytrip's booking margin
The default search result. Compare the total against the airline booking directly, since the headline fare on the results page is not always the full story.
Flexible Ticket
An optional add-on priced per itinerary at checkout
Waives Mytrip's own administrative fees on a later change or cancellation. It does not override the airline's own fare rules or guarantee a full refund.
Post-booking change or cancellation
Airline fare-rule charge plus a per-passenger Mytrip service fee
Any name correction, date change or cancellation request handled by Mytrip's support team carries this fee stack unless a Flexible Ticket already waived Mytrip's side of it.
The headline fare is the airline's price plus Mytrip's own margin; any later change adds Mytrip's per-passenger service fee to whatever the airline charges, unless a Flexible Ticket was bought upfront.
What works
Genuinely competitive headline fares
Comparing across many airlines and combining carriers on one ticket lets Mytrip surface prices a single airline site cannot construct, particularly on connecting or multi-carrier routes.
Backed by a real, long-running travel technology group
Etraveli Group's roots trace to 2000, and it is substantial enough that Booking Holdings once agreed to acquire it before regulators blocked the deal — this is an established company, not a fly-by-night storefront.
A named waiver for its own change fees
The Flexible Ticket add-on is a concrete, purchasable way to avoid at least Mytrip’s side of the fee stack on a later change, which is more than some agencies offer.
Transparent about what the service fee is for
Mytrip's own support pages spell out that the service fee covers handling communication with the airline, rather than leaving the charge unexplained until it appears on a cancellation request.
What doesn’t
Trustpilot rates it only "Average"
Mytrip's main storefront sits at an Average rating on a very high review volume, with a large share of one-star reviews citing refund delays and unresponsive support — a pattern serious enough to weigh against the fare savings.
Fees stack on top of the airline, not instead of it
A change or cancellation is never just the airline's own fee. Mytrip's per-passenger service fee applies on top, and reviewers frequently describe this as poorly flagged until the request is already in progress.
Shares a support reputation with its Etraveli sister brands
Mytrip runs on the same back-end as Gotogate and Flightnetwork, and public complaints about slow refunds and hard-to-reach support recur across all three storefronts, not just this one.
How it scores elsewhere
Aggregate public scores, with the source named. We do not publish individual testimonials — we have no way to verify them.
Trustpilot
"Average", tens of thousands of reviews
2.9ReviewKong editorial score
competitive fares held back by a weak support and refund record
3.5
Buy it if
- Price-driven flight searches spanning multiple airlines or connecting itineraries
- Travellers comfortable self-servicing a booking through a web form rather than a phone line
- Bookers who buy the Flexible Ticket add-on when their plans are genuinely uncertain
- Anyone who has read the specific fare rules for their ticket before assuming a cancellation means a full refund
Skip it if
- Anyone who wants a fast, reliably resolved refund if a flight is cancelled or changed
- Travellers who expect phone support as a fallback when something goes wrong mid-trip
- Bookings likely to need a name correction or date change — the fee stack adds up quickly
Mytrip: common questions
Is Mytrip a legitimate company?
Yes. It is a real consumer brand of Etraveli Group, a Swedish travel technology company operating since 2007 that also owns Gotogate and Flightnetwork. Legitimacy is not the concern reviewers raise; refund speed and support responsiveness are, and those are worth reading up on before you book.
Why is Mytrip's Trustpilot score only 'Average'?
A large share of one-star reviews cite delayed refunds and difficulty reaching support after a flight change or cancellation. The rating is independently verifiable and sits well below what the headline fares alone would suggest, which is exactly the gap this review exists to flag.
What is the service fee for?
Mytrip charges a per-passenger service fee to handle communication with the airline on your behalf for any post-booking change or cancellation. It applies on top of whatever fee the airline itself charges under its own fare rules, so budget for both, not just one.
Does the Flexible Ticket guarantee a refund?
No. It waives Mytrip's own administrative fees on a later change, but the airline's fare rules still govern whether a refund is available at all and how much of it comes back once the airline's own charges are deducted from whatever remains.
Is Mytrip the same company as Gotogate?
They are sister brands under the same parent, Etraveli Group, sharing back-end booking infrastructure but operating as separate storefronts with their own branding and pricing. Their published service reputations are broadly similar, which is worth knowing if you are choosing between the two.
Ready to try Mytrip?
Part of Etraveli Group, operating since 2007 · Service fee purpose disclosed in its own support pages · Flexible Ticket gives a named route to waiving Mytrip’s own fees