Fashion & footwear · review
Level Shoes
Level Shoes is a Dubai-based luxury footwear and accessories retailer, owned by the Chalhoub Group, built around a flagship store in Dubai Mall and an e-commerce platform carrying over 250 designer labels. It is a Gulf retailer first: same-day and 90-minute delivery are UAE features, and an international order is a different, slower proposition than a GCC one. Its public review record is considerably rougher than its luxury positioning suggests.
Last reviewed 24 August 2026 · scored 4.0/5 by our editors
- Founded
- Dubai, 2012
- Owner
- Chalhoub Group
- Catalogue
- 250+ designer labels
- Returns
- 30 days, free
About Level Shoes
Level Shoes was founded in Dubai in 2012 and is owned by the Chalhoub Group, the Gulf’s dominant luxury retail conglomerate, founded in 1955 by Michel and Widad Chalhoub and still family-led. Level Shoes built its identity on its physical flagship inside Dubai Mall — one of the largest dedicated footwear stores in the world — before extending into a fully integrated e-commerce app and site covering women’s, men’s and children’s footwear and accessories.
The catalogue runs to more than 250 designer names, spanning established luxury houses and emerging labels, plus a pre-loved resale section. That breadth, combined with in-store services like styling and exclusive product launches, is the pitch: a single destination for designer footwear rather than a specialist in one category or price tier.
Delivery is genuinely fast inside the UAE — 90-minute delivery in Dubai, same-day or next-day elsewhere depending on order cutoff — and the company extends dedicated delivery to GCC countries with free regional returns. Outside the Gulf, orders route through a third-party international service, Glopal, which handles customs and returns but adds a layer buyers outside the region should expect and plan around.
How delivery and returns are tiered
UAE delivery
Free on UAE orders
90-minute delivery in Dubai; same-day for orders placed before 2pm elsewhere in the UAE, next-day after that cutoff.
GCC delivery
Dedicated regional service
Level Shoes ships directly to other Gulf countries with a faster service than standard international shipping, and free regional returns.
International delivery
Via Glopal
Orders outside the GCC route through Level Shoes’ international partner Glopal, which handles customs clearance and free international returns but adds transit time.
Click & Collect
Free, Dubai Mall
Collect at the Dubai Mall Concierge Desk with your confirmation email and ID — the fastest option if you are in Dubai already.
Delivery speed and cost depend heavily on where you are ordering from — UAE buyers get by far the fastest and cheapest service; everyone else routes through a third-party international partner.
What works
One of the widest luxury footwear catalogues anywhere online
More than 250 designer names in one place, spanning established houses to newer labels, plus a pre-loved section most luxury retailers do not offer at all.
UAE delivery that actually is fast
90-minute delivery in Dubai and same-day elsewhere in the country is a genuine differentiator, not a marketing claim — most competitors quote days, not hours.
A flagship that is a destination in its own right
The Dubai Mall store hosts exclusive launches and limited releases, which gives Level Shoes access to drops that do not show up on generic multi-brand sites.
Free returns, including internationally
Both UAE/GCC and international orders carry free returns, which removes the biggest reason shoppers avoid buying luxury shoes online sight-unseen.
What doesn’t
Trustpilot rates it "Poor", and by a wide margin
Level Shoes sits around 2.1 out of 5 on Trustpilot from a small but heavily 1-star-skewed sample, with recurring complaints about international returns disputes and slow refund processing.
International shipping is a different, slower product
Orders outside the GCC go through the third-party Glopal service. It works, but it is a genuinely different experience from the UAE’s 90-minute delivery, and buyers should not expect the same speed.
Returns disputes over item condition are a recurring complaint
Multiple public reviews describe returns rejected on the grounds the item showed signs of wear after being tried on indoors. Photograph footwear before wearing it, and read the return terms for your region closely.
How it scores elsewhere
Aggregate public scores, with the source named. We do not publish individual testimonials — we have no way to verify them.
Trustpilot
rated "Poor", based on around 38 reviews
2.1ReviewKong editorial score
our composite across catalogue breadth, delivery infrastructure and verified reputation
4.0
Buy it if
- Shoppers in the UAE or wider GCC wanting fast luxury footwear delivery
- Buyers after a specific designer label or a limited Dubai Mall drop
- Anyone wanting one destination across 250+ designer names instead of hopping sites
- International shoppers happy to accept a slower, Glopal-mediated delivery for genuine luxury stock
Skip it if
- International buyers expecting UAE-speed delivery outside the Gulf
- Anyone who has read the Trustpilot pattern on returns and wants a smoother dispute history
- Shoppers who plan to try shoes on at home before deciding — do it carefully, return condition is contested
Level Shoes: common questions
Does Level Shoes deliver outside the UAE?
Yes, to the rest of the GCC directly and further afield through its international partner Glopal, which handles customs and returns. Expect a slower, more conventional delivery timeline than the UAE’s same-day and 90-minute options.
How long is the return window?
Level Shoes advertises a 30-day return window with free returns, including internationally through Glopal. Keep original packaging and avoid wearing items outdoors, since condition disputes are a recurring complaint in public reviews.
Who owns Level Shoes?
It is owned by the Chalhoub Group, a family-led luxury retail conglomerate founded in 1955 and one of the dominant players in Gulf luxury retail, with joint ventures across many international luxury brands.
Can I collect an order in person instead of waiting for delivery?
Yes, via Click & Collect at the Dubai Mall flagship’s Concierge Desk. Select it at checkout and bring your confirmation email and ID — useful if you are already in Dubai and want to skip the wait.
Why is the Trustpilot score lower than you would expect from a luxury retailer?
The sample is small — around 38 reviews — and skews toward customers who had a returns or refund dispute, which is typical of review platforms generally. It is still a real signal worth weighing against the retailer’s scale and reach.
Ready to try Level Shoes?
30-day free return window, UAE, GCC and international · Owned by the Chalhoub Group, family-led since 1955 · Click & Collect at the Dubai Mall flagship