Flights, hotels & experiences · review
Fever
Fever is not a tours-and-attractions marketplace like Klook or Viator — it is a ticketing platform that produces much of its own catalogue, including the Candlelight concert series, under the “Fever Originals” banner, alongside listings for local events and nightlife. The trade-off for a genuinely different catalogue is that tickets are mostly final sale, with rescheduling the exception rather than a right, and refunds go through a support form rather than a one-click cancel button.
Last reviewed 24 August 2026 · scored 4.0/5 by our editors
- Founded
- Around 2011
- HQ
- Madrid / New York
- Coverage
- 40+ countries
- Refunds
- Mostly final sale
About Fever
Fever traces back to around 2011, when founder Pep Gómez incorporated the company in Barcelona before relocating its base to New York; it now also keeps a hub in Madrid. Its model differs from the Asia-first marketplaces: rather than only reselling other operators’ tours, Fever produces a large share of its own ticketed formats — Candlelight concerts and various immersive, themed experiences among them — under the “Fever Originals” banner, alongside third-party listings for local events, exhibitions and nightlife.
The app is built around discovery by city rather than search by attraction: open it and see what is on nearby this week, rather than looking up a named tour. Fever says it reaches over 40 countries and hundreds of cities. Checkout is the same as any ticketing platform — pick a time slot, pay in full — but the sale is final on most listings, with a reschedule option, where offered, stated on that specific experience’s page rather than a general Fever policy.
Fever’s ownership of its Originals cuts both ways. Because it produces the event itself, there is no separate local operator to blame if something goes wrong, which in principle makes the company more directly accountable — but refund requests still go through a support form rather than self-service cancellation, and reviewers describe the process as slow specifically when an event is disrupted and many customers file at once. It suits a one-off city experience far better than it suits a conventional day-tour itinerary.
How the pricing works
Standard ticket
Pay in full, final sale
The default for most listings: no free-cancellation window. Some experiences allow a reschedule up to about 48 hours out, stated on that experience’s own page.
Fever Originals
Same checkout, in-house event
Experiences Fever produces itself — Candlelight concerts and similar formats — rather than reselling a third-party operator’s listing. Quality control sits entirely with Fever.
Event changes and cancellations
Voucher or refund, Fever-initiated
If Fever itself postpones, relocates or cancels an event, it offers a voucher or refund — but you must contact support by the Monday after, or the window closes.
Fever is free to browse; tickets are paid in full at checkout and, for most experiences, that sale is final — refunds are the exception, not the rule.
What works
A genuinely different catalogue
Fever produces its own events — Candlelight concerts, themed pop-ups, immersive exhibitions — rather than only reselling third-party tours, so its listings barely overlap with Klook, KKday or Viator.
One company owns the whole experience for Originals
Because Fever produces its own events rather than reselling someone else’s, there is no local operator to blame when something goes wrong — accountability is clearer, at least in principle.
Strong app-store reputation
A 4.8 rating from around 72,000 App Store raters suggests the discovery and checkout experience itself works well for most people.
City-by-city discovery, not just search
The app is built around browsing what is on in your city right now rather than searching for a specific attraction, which suits spontaneous plans better than a marketplace format.
What doesn’t
Tickets are mostly non-refundable
Fever’s general policy is final sale once bought. A reschedule option exists on some experiences up to about 48 hours before, but it is the exception and easy to miss on the listing.
Not a tours-and-attractions marketplace
Fever is built around ticketed entertainment and its own produced events, not day tours, transfers or attraction tickets — it will not replace Klook or Viator for sightseeing.
Refund requests go through a support form, not self-service
There is no one-click cancellation for most tickets; you file a request through the help centre and wait, and reviewers describe the process as slow when an event itself is disrupted.
How it scores elsewhere
Aggregate public scores, with the source named. We do not publish individual testimonials — we have no way to verify them.
App Store (iOS)
around 72,000 ratings
4.8ReviewKong editorial score
our composite across catalogue originality, refund flexibility and support reports
4.0
Buy it if
- City-break travellers wanting local, one-off events rather than day tours
- Anyone after immersive or themed experiences unique to Fever, like Candlelight
- People comfortable buying a ticket knowing it is final sale
- Travellers who want one company accountable for a produced, in-house event
Skip it if
- Anyone who wants a standard free-cancellation window before buying
- Travellers looking for day tours, transfers or attraction tickets
- Buyers who want to compare an identical listing across several sites
Fever: common questions
Is Fever legit?
Yes — a well-funded live-entertainment platform operating in more than 40 countries, best known for producing its own ticketed formats such as Candlelight concerts. Its App Store rating is strong. The main thing to know before buying is that most tickets are final sale.
Can I get a refund on a Fever ticket?
Generally no — most tickets are non-refundable once purchased. Some experiences allow a reschedule up to roughly 48 hours before the date, stated on that listing. If Fever itself cancels, postpones or relocates an event, contact support by the following Monday for a voucher or refund.
What are Fever Originals?
Experiences Fever produces and runs itself — Candlelight concerts and other in-house formats — rather than reselling a third-party operator’s tour. Because Fever controls the production directly, quality and accountability sit with one company rather than a local operator it merely lists.
Does Fever sell day tours and attraction tickets like Klook or Viator?
Not really — Fever’s catalogue is built around ticketed entertainment and events, particularly ones it produces itself. For a conventional day tour, museum ticket or airport transfer, a marketplace like Klook or Viator is the better fit.
How do I request a refund or reschedule?
Through Fever’s help-centre support form rather than self-service in the app — you provide the ticket ID, event and date, and describe the issue. Reviewers report this can be slow, particularly when an entire event is disrupted and many customers file at once.
Ready to try Fever?
Refund or voucher route when Fever itself cancels or relocates an event · Support form for refund and reschedule requests · Backed by Goldman Sachs and other institutional investors